Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of this website (“Website”) and the purchase of products from Strictly Scented (“we”, “us”, “our”). By accessing this Website or placing an order, you agree to be bound by these Terms.

1. General
1.1 This Website is operated by Strictly Scented, based in Australia. Our products are intended for purchase by Australian residents aged 18 years or older.
1.2 We comply with all applicable Australian laws, including the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights you may have under law.
1.3 We reserve the right to update or amend these Terms at any time. Any changes will take effect immediately upon publication on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.

2. Products
2.1 Our products include candles and related accessories. As our products may be handmade or small-batch, slight variations in colour, finish, or appearance may occur and are not considered defects.
2.2 Product descriptions and images are provided for general guidance only. We take reasonable care to ensure accuracy but do not guarantee that all descriptions, images, or information are error-free.
2.3 Candles should always be used in accordance with provided care and safety instructions. We are not responsible for damage or injury caused by improper use.

3. Orders and Payments
3.1 By placing an order, you agree to pay the price displayed at checkout, including any applicable taxes and shipping fees. All prices are listed in Australian Dollars (AUD) unless stated otherwise.
3.2 We accept payment through approved payment providers available on the Website. You agree to provide accurate and complete payment information.
3.3 We reserve the right to refuse or cancel any order where fraud, unauthorised activity, or error is suspected.
3.4 Discount codes and coupons apply only to eligible items and do not apply to shipping costs unless expressly stated.

4. Shipping and Delivery
4.1 Orders are processed within the timeframes stated on the Website. Delivery times are estimates only and may vary due to factors outside our control.
4.2 We are not responsible for delays caused by carriers, customs, or unforeseen circumstances once an order has been dispatched.

5. Returns and Refunds
5.1 We follow the Australian Consumer Law in relation to returns, refunds, and replacements.
5.2 If you change your mind, you may cancel your order prior to dispatch. Once dispatched, returns are subject to our Returns and Refunds Policy.
5.3 For hygiene and safety reasons, used candles are not eligible for return unless they are faulty or not as described.

6. Intellectual Property
6.1 All content on this Website, including text, images, logos, designs, and branding, is the intellectual property of Strictly Scented unless otherwise stated.
6.2 You may not reproduce, distribute, or use any content without our prior written consent.

7. Privacy
7.1 We collect and handle personal information in accordance with our Privacy Policy. By using the Website, you consent to our collection and use of your information as described in that policy.

8. Limitation of Liability
8.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the Website or our products.
8.2 Nothing in these Terms limits any liability that cannot be excluded under Australian Consumer Law.

9. Governing Law
9.1 These Terms are governed by the laws of Australia. Any disputes arising from these Terms shall be subject to the jurisdiction of Australian courts.

10. Contact
If you have any questions regarding these Terms, please contact us here.